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FAQ

Please email us at info@nightshiftmerch.com for quickest response



When will my card be charged once I place an order?

Your card will be charged for the full amount of your order once you finish the checkout process.

How long will it take to get my order?

Orders are shipped within 2 business days unless otherwise noted. Your tracking number will be delivered to you via email once your package has shipped. Orders ship out of Ormond Beach, FL and should arrive to most places in the US within 1 week of shipment and within 3 weeks of shipment internationally.

How will my order be delivered?

All orders are shipped via USPS unless otherwise requested. International orders will be delivered by USPS’s shipping partners in your territory. I ordered a pre-order item along with some other items. When do they ship? If you have a pre-order item in your order, all items will ship once that pre-order item is available.

I made a mistake with my address. What happens now?

If we are updated with a correct address before your item ships then we will gladly correct it for you. However, if you package ships and the address you provided us with is inaccurate, then we will have to wait for the package to be returned to us . Once we receive it, we will contact you to get a correct address and reship your package. The buyer will be liable for any new shipping costs as a result of re-shipping the package.

What is the policy on exchanges/returns?

Please contact us within 5 days of receiving your package if you wish to return or exchange an item. We will email you back quickly with instructions. There is no fee for returning or exchanging an item, though the buyer will need to cover the cost of shipping the items back to us. We can not accept returns or exchanges on items that have been worn or washed.

I received an incorrect item.

Please contact us via email about the problem. If the error is on our behalf, all costs involved with getting you the correct item will be on us.

Can I get a sizing chart?

The brands we print on are listed in the product when available. Please contact customer service if you are not sure how that specific brand fits.

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

What is the policy on duties & taxes for international orders?

Night Shift Merch is not responsible for extra fees that your country may charge once your package arrives. We do what we can to avoid these fees but they are ultimately up to the discretion of the customs office of each country and therefore out of our hands. The cost will be the responsibility of the customer if your customs office adds a fee.

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